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Leveraging Cloud-Based Unified Communications

What is UCaaS?
Unified Communications as a Service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services. UCaaS features include enterprise messaging, presence technology, online meetings, team collaboration, telephony and video conferencing. UCaaS is known for providing flexibility and scalability for core business tasks. Many UCaaS vendors also offer contact-center capabilities, including auto-attendant, interactive voice response, call routing, and customer relationship management integrations.

Why UCaaS?
Many companies, primarily small businesses, use UCaaS to avoid the capital and operational expenses associated with deploying a unified communications (UC) service on their own. Small businesses were the early adopters of UCaaS technologies, as they often lack the staff and resources to maintain and support on-premises UCs. Large enterprises are beginning to deploy UCaaS to streamline their UC services and support multiple or global locations.

UCaaS offers greater scalability and flexibility for organizations that need to quickly add and remove users, such as seasonal employees, without major infrastructure changes. Cloud-based enterprise communications also offer a more consistent user experience for remote and mobile workers, as access to UCaaS features is consistent, regardless of location. Organizations can also deploy UCaaS technologies for disaster recovery. Cloud-based systems, for instance, have built-in business continuity. Customers do not need to buy and maintain multiple PBXes and UC platforms in a separate location.

The Cleod9 solution is aimed at small and medium businesses, between 50 and 1000 users, that need to provide employees and collaborators with efficient, yet simple-to-use communication tools. The Cleod9 system was designed to be easy to install and to manage with low maintenance costs. The Cleod9 system is a complete and scalable solution for companies that need to upgrade communication tools by introducing such features as videoconference, chat and users presence -- while simultaneously reducing operating costs.

Unlike other solutions available in the market, Cleod9 offers a complete range of hardware products and Unified Communications & Collaboration features. Our platform developer Wildix was the first vendor to fully integrate WebRTC for direct audio and video communication support in the web browser without the need to install any software or configure VPN.

The Cleod9 solution is brilliantly simple. Even users without technical background can quickly and easily begin using even the most advanced functionality. This simplicity results in low abandonment rates among uses and in positive ROI (Return on Investment).

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